1. General Information
These terms and conditions govern your use of the services provided by Rana Villa Manali. By making a reservation, you agree to comply with these terms.

2. Reservations

• Reservations can be made through our website, via WhatsApp, or through authorized Online Travel Agencies (OTAs).
• A valid credit card is required to guarantee your reservation.
• For confirmed bookings, a 50% advance payment is required.

3. Check-in and Check-out

• Check-in time is 2:00 PM, and check-out time is 11:00 AM.
• Early check-in or late check-out requests are subject to availability and may incur additional charges.

4. Cancellation Policy

• Cancellations made 48 hours prior to the check-in date will receive a full refund of the advance payment.
• Cancellations made less than 48 hours before check-in will result in the forfeiture of the advance payment.

5. Payment Policy

• Payments can be made via cash, credit/debit card, or online payment methods.
• The remaining balance must be settled at the time of check-in.

6. Guest Policy

• Only registered guests are allowed in the rooms. Visitors must check in at the front desk.
• A valid government-issued ID is required for all guests at the time of check-in.

7. Damage and Liability

• Guests are responsible for any damage caused to the hotel property during their stay.
• The hotel is not liable for any loss or damage to personal belongings.

8. Smoking and Alcohol Policy

• Smoking is prohibited in all indoor areas of the hotel. Designated smoking areas are available.
• The consumption of alcohol is allowed only in designated areas.

9. Pets

• Pets are not allowed on the hotel premises.

10. Privacy Policy

• We respect your privacy and are committed to protecting your personal information. Your data will not be shared with third parties without your consent.

11. Governing Law

• These terms and conditions are governed by the laws of India. Any disputes arising from these terms will be subject to the jurisdiction of the courts in Manali.

12. Amendments

• Rana Villa Manali reserves the right to amend these terms and conditions at any time. Guests will be notified of any significant changes.