Effective Date: 15th February 2025

At Rana Villa Manali, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a reservation with us.

1. Information We Collect
We may collect personal information from you when you:

• Make a reservation through our website, WhatsApp, or authorized Online Travel Agencies (OTAs).
• Subscribe to our newsletter or promotional communications.
• Contact us for inquiries or support.

The types of personal information we may collect include:

• Name
• Contact information (phone number, email address)
• Payment information (credit/debit card details)
• Identification documents (government-issued ID)

2. How We Use Your Information
We use the information we collect for various purposes, including:

• To process and manage your reservations.
• To communicate with you regarding your bookings and inquiries.
• To send you promotional materials, newsletters, and special offers (you can opt-out at any time).
• To improve our services and enhance your experience at Rana Villa Manali.

3. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

• To trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
• To comply with legal obligations, respond to subpoenas, or protect our rights and property.

4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your information is stored in secure networks and is only accessible by a limited number of authorized personnel who are required to keep the information confidential.

5. Your Rights
You have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal obligations.

6. Cookies
Our website may use cookies to enhance user experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. You can choose to disable cookies through your browser settings.

7. Third-Party Links
Our website may contain links to third-party websites. We do not control these websites and are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Phone: 9805098071
• Email: info@ranavillamanali.in